DESIGNED BY RUTUJA
When I was working in a restaurant, we used to get orders on Just Eat and Uber Eats. in peak hours, the store gets extremely busy as the queue is till outside of the store and orders keep coming on both the other mentioned platforms as well. I wish we had an option to manage the order on Just Eat. What features could 'Just Eat' incorporate to make a store team member's experience in this service?
To enhance the experience of store team members when managing orders on Just Eat during busy periods, Just Eat could incorporate the following features:
1. Order Management Dashboard : Provide a comprehensive order management dashboard that allows store team members to view and manage all incoming orders in real time. The dashboard should display relevant information such as order details, customer preferences, and special instructions.
2. Order Prioritization: Implement a priority system that allows store team members to prioritize orders based on factors like delivery time, order size, or customer loyalty. This feature helps them manage the queue effectively and focus on high-priority orders during peak hours.
3. Order Queuing: Introduce an order queuing system that allows store team members to temporarily queue incoming orders if the kitchen or staff capacity is overwhelmed. This feature helps ensure that orders are not lost or overlooked during busy periods and can be efficiently processed when the team catches up.
4. Customisable Order Statuses: Enable store team members to update the status of each order on the dashboard, reflecting its progress (e.g., received, preparing, ready for pickup/delivery). They should also allow the team members to increase the time on their order. This feature helps team members keep track of the order's status at a glance and communicate effectively with delivery drivers or customers.
5. Notification System: Implement a notification system that alerts store team members of new orders or changes to existing orders. These notifications can be delivered through multiple channels, such as sound alerts on a dedicated device or visual notifications on the order management dashboard. This feature helps team members stay informed and respond promptly to incoming orders.
6. Integration with Kitchen Display Systems (KDS): Integrate the Just Eat platform with a Kitchen Display System (KDS) that provides a visual representation of incoming orders in the kitchen. This integration helps streamline the order management process, reduces manual errors, and enhances overall efficiency.
7. **Performance Analytics**: Provide performance analytics and insights to store team members, such as average order processing time, peak hours analysis, or order volume trends. These analytics help identify bottlenecks, optimize operations, and make data-driven decisions to improve efficiency.
8. In-App Support: Offer in-app support or chat functionality to assist store team members in real time. They can seek clarification, report issues, or request additional support directly within the Just Eat app. This feature ensures that help is readily available when needed, reducing downtime or confusion.
By incorporating these features, Just Eat can improve the experience of store team members during busy periods. The order management dashboard, prioritization options, order queuing, customizable order statuses, notification system, integration with KDS, performance analytics, and in-app support collectively create a more efficient and manageable workflow, enabling the store to handle high order volumes effectively.
